Skip to main content
If you need help with WebOrion Restorer, the CloudsineAI support team is available through the following channels.

​
Contact

​
Severity levels

​
Severity 1 — Critical

Incidents causing significant impact on operations. Examples include:
  • Complete outage of WebOrion Restorer Services
  • WebOrion Restorer unable to fail over in a live incident
  • Restorer replica scheduled crawl halted for more than 1 scheduling interval

​
Severity 2 — Minor

Issues causing minimal impact with a workaround available. Issues not explicitly covered in the user guides will be answered within 3 business days. Examples include:
  • Request for onboarding/offboarding of domains
  • Configuration enquiries
  • Security checks (CVE assessment with CVSS score > 9)

​
Severity 3 — Informational

General inquiries or requests not impacting operations. Examples include:
  • External integration support (e.g. SIEM)
  • Request for onboarding/offboarding of user accounts
  • Security checks (CVE assessment with CVSS score < 9)
  • Feature requests
  • Knowledge transfer