Documentation Index
Fetch the complete documentation index at: https://docs.weborion.io/llms.txt
Use this file to discover all available pages before exploring further.
If you need help with WebOrion Restorer, the CloudsineAI support team is available through the following channels.
Severity levels
Severity 1 — Critical
Incidents causing significant impact on operations. Examples include:
- Complete outage of WebOrion Restorer Services
- WebOrion Restorer unable to fail over in a live incident
- Restorer replica scheduled crawl halted for more than 1 scheduling interval
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| Support availability | 24×7 |
| Response time | Within 30 minutes |
| Contact method | Reach out to our support number |
Severity 2 — Minor
Issues causing minimal impact with a workaround available. Issues not explicitly covered in the user guides will be answered within 3 business days. Examples include:
- Request for onboarding/offboarding of domains
- Configuration enquiries
- Security checks (CVE assessment with CVSS score > 9)
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| Support availability | 8×5×NBD |
| Response time | 3 business days |
| Contact method | Email custsupport@cloudsine.tech |
General inquiries or requests not impacting operations. Examples include:
- External integration support (e.g. SIEM)
- Request for onboarding/offboarding of user accounts
- Security checks (CVE assessment with CVSS score < 9)
- Feature requests
- Knowledge transfer
| |
|---|
| Support availability | 8×5×NBD |
| Response time | 2 weeks or more |
| Contact method | Email custsupport@cloudsine.tech |
