Documentation Index
Fetch the complete documentation index at: https://docs.weborion.io/llms.txt
Use this file to discover all available pages before exploring further.
If you need help with WebOrion Defacement Monitor, the CloudsineAI support team is available through the following channels.
Severity levels
Severity 1 — Critical
Incidents causing significant impact on operations. Examples include:
- Complete outage of WebOrion Monitoring Services
- Monitoring halted for more than 5× the polling interval
- Front-end portal continuously inaccessible for more than 1 hour
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| Support availability | 24×7 |
| Response time | Within 30 minutes (remote) |
| Continuity plan | Within 12–24 hours |
| Contact method | Reach out to our support number |
Severity 2 — Minor
Issues causing minimal impact with a workaround available. Examples include:
- Front-end portal intermittently inaccessible for more than 1 hour
- Request for onboarding/offboarding of user accounts
- Security checks (CVE assessment with CVSS score > 9)
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|---|
| Support availability | 8×5×NBD |
| Response time | 3 business days |
| Contact method | Email custsupport@cloudsine.tech |
General inquiries or requests not impacting operations. Examples include:
- External integration support (e.g. SIEM)
- Request for onboarding/offboarding of URLs
- Security checks (CVE assessment with CVSS score < 9)
- Feature requests
- Knowledge transfer
- Alert investigations and subsequent fine-tuning
- Configuration enquiries
| |
|---|
| Support availability | 8×5×NBD |
| Response time | 1 week |
| Resolution time | Best efforts |
| Contact method | Email custsupport@cloudsine.tech |
