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GenAI Triage acts as a virtual SOC analyst, prioritising alerts based on severity level — high, medium or low-risk. Users can configure which severity levels they wish to receive alerts for, and configure GenAI Triage Preferences to finetune the model for particular types of changes.
GenAI Triage is an additional paid add-on. Please contact our Sales team (sales@cloudsine.tech) for more information. If you have GenAI Triage but do not see the AI Triage menu, reach out to Customer Support.

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Configuring GenAI Triage Rules for a webpage

Triage levels are set per domain from the AI Triage tab in the webpage configuration.
Ai Triage Policy
  1. Go to Webpage → View Webpages
  2. Click ⋮ → Configuration on the relevant webpage
  3. Select the AiTriage Rules tab
  4. Under AiTriage preferences, choose a level, Low, Medium, or High, for common triage items
  5. Click Save
The badge on the right of each item shows its current effective level (LOW, MEDIUM, or HIGH).
Alternatively, click AI Triage in the sidebar menu, choose your host URL and change the preferences.

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Override vs suggested items

Each triage item is either an override item or a suggested item, shown by a badge next to the item name. This determines how the level you choose is applied: